Contact Us
We’re Here to Help.
Whether you have a question before ordering, need help understanding a product, want an update about an existing purchase, or need assistance after delivery, you can reach Maple Vale Goods through the contact form below. Providing complete information helps us understand your request and respond more efficiently.
A little detail goes a long way.
For order-related requests, please include your order number and the email address used during checkout.
For damaged or incorrect products, describe the issue clearly. If additional photographs are required, our customer care team may ask you to send them by email after reviewing your initial message.
For product questions, tell us which item you are considering and what you would like to know about its size, material, finish, care, or intended use.
How can we help today?
Complete the form below with as much relevant information as possible. Fields marked as required should be completed before submitting your message.
What can we help with?
Our customer care inquiries generally fall into the categories below. Selecting the closest reason in the form helps make your message easier to review.
Questions about dimensions, materials, finishes, handcrafted variation, care, decorative use, and product characteristics.
Questions about an order you placed, address corrections, product changes, or cancellation requests before processing is complete.
Help with dispatch information, tracking updates, delayed shipments, multiple parcels, address problems, or delivery questions.
Questions concerning return eligibility, damaged items, incorrect products, refund processing, or other post-delivery concerns.
Questions about the piece you received?
Many Maple Vale Goods pieces use natural wood, hand-painted decoration, metal accents, distressed finishes, or other artisan-inspired details.
Wood grain, natural markings, tonal differences, brushwork, patina, and subtle variations in handmade finishing can make one piece look slightly different from another.
If you are unsure whether a particular characteristic is a natural variation or a product issue, contact us with your order number and a clear description. We will be happy to review it with you.
Before You Send Your Message
Add your order number and checkout email so we can identify your purchase.
Check your shipping confirmation and Track Order page for the latest carrier information first.
Keep the product and original packaging available in case photographs are required for review.
Please review our Return & Refund Policy before sending your request so you understand the applicable conditions.
Contact us as soon as possible. Once an order enters shipment processing, changes may no longer be possible.
Clearly state which privacy right or data request you wish to exercise and provide information needed for verification.
Prefer email?
You can contact Maple Vale Goods directly at service@maplevalegoods.com. For existing orders, please include your order number in the subject or message.