We want you to feel confident shopping with Maple Vale Goods. This policy explains when returns may be accepted, how to request a return, what to do if an item arrives damaged or incorrect, how refunds are processed, and which situations may not qualify for return.
Many Maple Vale Goods pieces feature natural wood, hand-painted decoration, artisan-inspired finishes, metal accents, distressed surfaces, and other material characteristics that may vary slightly from item to item.
We ask customers to review product photographs, descriptions, dimensions, materials, and intended use carefully before placing an order. Natural grain, tonal differences, brushwork, patina, and minor handmade variations are generally part of the product's character and may not be considered defects.
If you believe your item is damaged, incorrect, or materially different from what you ordered, please contact us so that we can review the situation fairly and efficiently.
Please do not send a product back without first contacting our customer care team. An unauthorized return may be delayed or may not be accepted.
Email service@maplevalegoods.com with your order number and the reason for your request.
If relevant, include clear photographs of the product, packaging, shipping label, and any visible damage.
We will review your request and provide return instructions if the return is approved.
Once the returned item is received, its condition may be inspected before a refund is issued.
Items that remain unused, undamaged, and in substantially original condition may qualify subject to the applicable return period and approval.
If the product delivered does not match the item ordered, contact us with photographs and your order information.
Products damaged during shipment may qualify for replacement, refund, or another appropriate resolution after review.
If an item has a significant defect beyond normal handcrafted or natural variation, please contact us promptly.
Products that have been used, washed, damaged after delivery, modified, repaired, or altered may not qualify.
Wood grain, brushwork, patina, distressed detailing, minor color differences, and similar artisan characteristics are not normally treated as defects.
Returns may be refused or adjusted if important parts, accessories, packaging, or included components are missing.
Products clearly identified as final sale, non-returnable, or otherwise excluded at the time of purchase may not qualify.
Return requests should be submitted within the return period stated on our website or communicated with your order. The applicable period begins from the date the order is delivered unless otherwise stated.
Requests submitted after the applicable return period may be declined unless required otherwise by law.
Returned merchandise should generally be unused, clean, undamaged, and in its original condition with any included accessories, packaging, inserts, or components.
We reserve the right to reduce or refuse a refund where an item has been used beyond what is reasonably necessary to inspect it, has been damaged after delivery, or is returned incomplete.
Return shipping responsibility depends on the reason for the return and the circumstances of the order. Where a return is requested because of personal preference, size expectations, color preference, or another reason not caused by our error, return shipping may be the customer's responsibility unless otherwise required by law.
If we determine that an item arrived damaged, defective, or incorrect due to an error attributable to us, we will provide appropriate instructions regarding the return or other resolution.
Original shipping charges may be non-refundable unless the return results from our error or applicable law requires otherwise.
If your package arrives damaged, please keep the outer packaging, inner packing materials, product, and shipping label until the issue has been reviewed.
Email service@maplevalegoods.com with your order number and clear photographs showing the product damage and packaging condition. This information can help determine whether damage occurred in transit and may be necessary for carrier-related review.
Please distinguish shipping damage from normal handmade characteristics such as irregular brushwork, natural grain, intentionally distressed edges, minor patina, or subtle variations in tone.
If you receive the wrong product, an incorrect variation, or believe an item is missing from your shipment, contact us promptly.
Orders containing several products may sometimes be shipped in more than one parcel, so please review all tracking information before reporting an item missing.
We may inspect the returned item to confirm its condition and eligibility.
If approved, we initiate the refund through the applicable original payment method.
Your bank, card provider, or payment service may require additional time to post the refund.
Once a refund has been approved and issued, the time required for the funds to appear depends on the bank, card issuer, payment provider, and payment method used for the original purchase.
Maple Vale Goods does not control the processing time of financial institutions after a refund has been successfully submitted.
Direct exchanges may not always be available. Depending on inventory and circumstances, we may recommend returning the eligible item and placing a new order for the preferred product.
If you would like a different product, size, finish, or variation, contact customer care before returning your original purchase.
If you need to cancel an order, contact us as soon as possible at service@maplevalegoods.com.
We will make reasonable efforts to assist, but cancellation cannot be guaranteed after an order has entered processing, packing, fulfillment, or shipment preparation.
Once an order has shipped, it generally cannot be cancelled and may instead be subject to the normal return process.
Packages refused at delivery, not collected, or returned because of an incorrect or incomplete address may be subject to return shipping, handling, or other carrier charges.
Any refund for such packages will be assessed according to the circumstances and applicable law once the parcel has been returned and reviewed.
Nothing in this policy is intended to limit any mandatory consumer right, warranty, remedy, or statutory protection that applies to you under the law of your jurisdiction.
If local law gives you additional rights beyond this policy, those rights remain unaffected.
Please include your order number, the reason for the request, and photographs where relevant.
Email: service@maplevalegoods.com
Website: maplevalegoods.com
Do not send a return to an address unless our customer care team has provided or confirmed the applicable return instructions.
Maple Vale Goods · Return & Refund Policy · Last updated August 25, 2026
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