All orders placed through maplevalegoods.com are subject to processing before shipment. Processing includes order verification, inventory confirmation, item preparation, quality review, protective packing, and carrier handoff.

Processing time is separate from the estimated delivery time shown by the carrier. Orders containing multiple items may require additional preparation, especially when products have different storage or fulfillment requirements.

During holidays, promotional events, periods of increased order volume, severe weather, or other operational disruptions, processing may take longer than usual.

Shipping time begins once your order has been dispatched and accepted by the shipping carrier. Delivery estimates are provided as guidance only and are not guaranteed arrival dates.

Actual transit time may vary depending on destination, carrier network conditions, local delivery schedules, customs procedures, weather, regional disruptions, weekends, public holidays, and seasonal shipping volume.

Shipping availability depends on the destination entered at checkout. If delivery is available to your address, the applicable shipping option will generally appear during checkout.

Some locations may have limited carrier coverage or may require additional transit time. Remote areas, islands, military addresses, PO boxes, and certain international destinations can be subject to carrier-specific restrictions.

Maple Vale Goods reserves the right to contact a customer if an address cannot be serviced by the available shipping network.

When tracking is available, you will receive shipment information after dispatch. Please allow time for the carrier system to register the first scan.

It is normal for tracking to show little or no movement for short periods while a parcel is being transferred between distribution centers. Tracking events are controlled by the carrier and may not appear at every stage of transit.

If tracking indicates that your package is still moving through the network, please continue to allow the carrier reasonable time to complete delivery.

Customers are responsible for providing a complete and accurate shipping address during checkout, including apartment, suite, unit, building, postal code, state or region, and other information required for delivery.

If you notice an address error after placing your order, email service@maplevalegoods.com as soon as possible. We will try to assist before shipment begins, but address changes cannot be guaranteed once processing or carrier handoff has started.

If a package is returned because of an incomplete, incorrect, undeliverable, or refused address, additional shipping charges may apply before the order can be sent again.

International shipments may be subject to customs inspection, import procedures, taxes, duties, brokerage fees, or other charges imposed by the destination country or local authority.

Unless otherwise stated at checkout, any customs duties, import taxes, or local fees are the responsibility of the recipient. These charges are not controlled by Maple Vale Goods and may vary considerably by destination.

Customs clearance may also extend the delivery period. We are unable to guarantee how quickly a local customs authority will inspect or release a parcel.

While we aim to support a smooth delivery experience, shipping carriers operate independently from Maple Vale Goods. Delays may occur because of weather, transportation disruptions, customs inspection, labor interruptions, high seasonal volume, natural disasters, incorrect addresses, local access restrictions, or other events outside our control.

If your package has not arrived within a reasonable period after the estimated delivery window, contact us with your order number. We can help review the shipment information available to us.

If tracking shows “Delivered” but you cannot locate the parcel, first check around entrances, porches, mail areas, reception desks, parcel lockers, side doors, garages, and other secure areas where the carrier may have placed it.

We also recommend asking household members, neighbors, building management, or reception staff if they accepted the package. In some cases, carriers mark parcels delivered shortly before the final physical drop-off occurs.

If the parcel still cannot be located, contact the shipping carrier and then email us so we can review the available information with you.

If your order arrives with visible damage, please retain the original packaging and contact us promptly. Include your order number together with clear photos of the damaged product, outer parcel, inner protective packaging, and shipping label.

These photographs are important because they help us understand whether damage occurred during transit and allow us to assess the appropriate resolution.

Please remember that natural grain, hand-painted variation, intentionally distressed details, aged patina, or minor differences in handmade finishing are not necessarily shipping damage.

Orders containing multiple products may occasionally arrive in more than one parcel. This can happen when items are stored or prepared separately, require different packaging, or travel through different carrier channels.

If your shipment appears incomplete, review all tracking details associated with the order before contacting support, as the remaining items may still be in transit.

Many Maple Vale Goods products contain solid wood, painted finishes, metal accents, delicate decorative surfaces, or handcrafted details. We package items with the intention of reducing movement and protecting decorative surfaces during normal transportation.

Although packaging is designed to provide reasonable protection, parcels can occasionally be exposed to impacts or handling conditions beyond our control once they enter the carrier network.

Packages that are refused, not collected, or returned to sender may be subject to additional shipping, handling, or return costs. Refund eligibility for returned parcels is determined in accordance with our Return & Refund Policy and the condition in which the package is returned.

We recommend monitoring tracking information and responding promptly to any carrier notice regarding attempted delivery, customs requirements, or collection deadlines.

Once a package has been shipped, we generally cannot redirect it, change the delivery address, alter the purchased items, or stop the carrier from completing delivery. Any available redirection service is subject to the carrier’s own policies and cannot be guaranteed by Maple Vale Goods.

We may update this Shipping Policy from time to time to reflect changes in carrier services, fulfillment procedures, business operations, legal requirements, or customer service practices. The version published on maplevalegoods.com at the time of review is the current policy.